SUMMARY
Human-centered Senior UX/UI Designer with extensive experience delivering intuitive, scalable, and accessible digital products for federal and commercial clients. Strong background in user research, data visualization, prototyping, and design systems, with a proven ability to guide cross-functional teams through discovery, iteration, and implementation. Skilled at transforming complex workflows into elegant solutions grounded in UX best practices, usability testing, and accessibility compliance (508). Adept at leading stakeholder workshops, creating UX artifacts, and integrating research insights into Agile delivery environments.
CORE SKILLS & CAPABILITIES
Human-Centered Design & UX Strategy: End-to-end UX design including personas, journey maps, user flows, service blueprints, discovery research, and iterative prototyping.
User Research & Testing: Interviews, usability studies, heuristic evaluation, co-creation workshops, moderated/unmoderated testing (Hotjar, Lookback, UserTesting).
UI Design & Prototyping: Wireframes, low/high-fidelity prototypes, responsive UI design, accessibility testing, and design system development (Figma, Adobe XD, Sketch, Axure RP).
Government & Enterprise Experience: Delivered research-driven, scalable design solutions across USPS, U.S. Treasury, World Bank Group, and CQ Roll Call.
Data Visualization & Dashboards: Designed analytics dashboards using Tableau, D3.js, and custom visual frameworks to support decision-making.
Agile Collaboration: Experienced in Scrum workflows, working closely with PMs, developers, and researchers; writing user stories; sprint planning with Jira and Confluence.
Accessibility & Compliance: Strong knowledge of Section 508 standards and inclusive design.
Web Development Foundations: HTML5/CSS, JavaScript/jQuery, PHP, Bootstrap, SASS.
TOOLS & TECHNOLOGIES
Design & Prototyping: Figma, Adobe Creative Suite, Adobe XD, Sketch, Axure RP, InVision
Research & Testing: Hotjar, UsabilityHub, Lookback, UserTesting
Analytics & Data Visualization: Tableau, D3.js, Google Analytics, Amplitude
Collaboration: Jira, MS Teams, Slack, Asana, Confluence
Web Foundations: HTML5/CSS, JavaScript, Bootstrap, Git
Research & Testing: Hotjar, UsabilityHub, Lookback, UserTesting
Analytics & Data Visualization: Tableau, D3.js, Google Analytics, Amplitude
Collaboration: Jira, MS Teams, Slack, Asana, Confluence
Web Foundations: HTML5/CSS, JavaScript, Bootstrap, Git
PROFESSIONAL EXPERIENCE
UX Designer & Product Developer — USPS
Washington, D.C. | Sept. 2017 – Present
Led UX initiatives from research to prototype for operational dashboards and workforce management tools used across USPS.
Conducted discovery research, stakeholder interviews, and iterative usability testing to refine user journeys and interface requirements.
Created wireframes, high-fidelity prototypes, and responsive UI designs aligned with government accessibility standards.
Collaborated with product owners, engineers, and analysts in Agile sprints to implement user-centered design solutions.
Contributed to internal design system components ensuring consistency, scalability, and modern UI patterns.
Multimedia Journalist — Voice of America
Washington, D.C. | Aug. 2010 – June 2025
Designed interactive graphics, visual explanations, and multilingual dashboards to communicate complex geopolitical trends.
Applied human-centered storytelling and UX principles to improve audience engagement and information clarity.
Collaborated with cross-functional editorial and technical teams to deliver rapid-turnaround, user-centered digital content.
UX Designer & Developer — U.S. Department of the Treasury
Washington, D.C. | Oct. 2016 – Sept. 2017
Designed and deployed D3.js-powered data transparency dashboards supporting public-facing financial tools.
Improved usability, accessibility, and responsive behavior of legacy interfaces through iterative research and testing.
Integrated modular design system components into enterprise platforms, working closely with development teams.
Lead UX Designer — World Bank Group
Washington, D.C. | May 2015 – Oct. 2016
Led UX redesign of a global intranet ecosystem, producing wireframes, prototypes, personas, and user flows for a complex multi-country user base.
Facilitated workshops and usability sessions to uncover pain points and validate new interaction models.
Produced scalable design standards, navigation structures, and interface specifications to improve knowledge access.
Senior UX Designer — CQ Roll Call Group
Washington, D.C. | May 2013 – Mar. 2015
Designed interactive dashboards, CMS workflows, and mobile-first experiences to improve subscription and content engagement.
Conducted user testing and created high-fidelity prototypes informing new site architecture and component-based UI systems.
Art Director — CQ Roll Call Group
Washington, D.C. | Aug. 2010 – May 2013
Designed political data dashboards and responsive visualizations supporting real-time election coverage.
Developed front-end interfaces integrating congressional data, vote tracking, and demographic insights.
EDUCATION
BA, Studio Art — Colorado State University, Fort Collins, CO